1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided the product meets the return conditions described in this policy. The product must generally be unused, undamaged, and in its original condition, packaging, tags, accessories, and other included items. Customers should contact Sunrize Mart as soon as possible after receiving an item they believe qualifies for a return.

2. Conditions for Returns

A return may be accepted if the product is defective, damaged during delivery, incorrect, incomplete, or significantly different from the product ordered. Products that have been used, altered, washed, damaged by the customer, or returned without the required original packaging may not be eligible for return. Certain products may also be excluded from returns due to their nature.

3. Return Request & Inspection

To request a return, customers should contact Sunrize Mart within 7 days of delivery and provide the relevant order details and, where necessary, photographs or other evidence of the issue. Once the request is received, the product may be reviewed or inspected before a return, replacement, exchange, or refund is approved.

4. Refunds

Once an eligible returned product has been received and approved, the applicable refund will be processed using the available payment method or another agreed method. Refund processing may take up to 7 days after the return has been approved. The actual time for the funds to appear may also depend on the customer’s bank or payment provider.

5. Non-Eligible Returns & Final Decision

Returns that do not meet the conditions or are submitted after the 7-day return period may be rejected. Sunrize Mart reserves the right to determine whether a product qualifies for a return or refund based on its condition and the circumstances of the request. Customers are encouraged to inspect their orders promptly after delivery and contact our support team if there is any problem.